The explosion in communication tools, in the last ten years, with corporate websites, e-mail, mobile phones, SMS and the current buzz surrounding social media seems to have blurred the art of communication
Which is the most effective way to communicate with superiors, staff, and clients in the electronic age?
Being a good communicator is not necessarily a natural skill but rather one we learn. Great managers are those individuals who recognise clear communication is an essential part of their job and constantly work to improve their skills.
Effective communication should be open and honest exchanges of information with clear, easy to understand materials and a two-way feedback system.
Great managers never lose sight of the importance of providing a clear demonstration of their interest in their staff and delivering all the news – both the good and the bad
A recent survey of employees in the US showed less than half (45%) said senior leadership both talks and listens, creating an environment of two-way communication.
Similarly, less than half (49%) say there are procedures in place to raise questions and issues with senior leadership or inform employees on a timely basis about major decisions and developments.
Conduct your own communication audits and ask yourself do your communications develop interest and encouraging response as opposed to simply presenting information.